TY  - GEN
T1  - An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior
A1  - Zoghbi Manrique de Lara, Pablo,
A2  - Sharifiatashgah, Maryamsadat,
LA  - English
PP  - Madrid
PB  - Colegio Oficial de Psicólogos de Madrid
YR  - 2020
UL  - https://colectivo.uloyola.es/Record/ELB128847
AB  - Based on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees' feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee's person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions.
CN  - HF5548.8 Z644 2020
KW  - Empatía.
KW  - Percepción de hacinamiento.
KW  - Ajuste persona-organización.
KW  - Conducta cívica organizativa.
KW  - Conflicto relacional.
KW  - Invasión de privacidad.
KW  - Artículos electrónicos.
ER  -