Managing quality : managerial and critical perspectives - Kelemen, Mihaela, 1968- (London ; Thousand Oaks : SAGE Publications, 2003)
pt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.
Includes bibliographical references (pages [186]-199) and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Total quality management; Total quality management -- Great Britain; Total quality management -- Great Britain -- Case studies; Electronic books