Grandey, A., Diefendorff, J., & Rupp, D. E. (2013). Emotional labor in the 21st century: Diverse perspectives on the psychology of emotion regulation at work. New York ; Oxfordshire, England: Routledge.
Chicago Style CitationGrandey, Alicia., James Diefendorff, and Deborah E. Rupp. Emotional Labor in the 21st Century: Diverse Perspectives On the Psychology of Emotion Regulation At Work. New York ; Oxfordshire, England: Routledge, 2013.
MLA CitationGrandey, Alicia., James Diefendorff, and Deborah E. Rupp. Emotional Labor in the 21st Century: Diverse Perspectives On the Psychology of Emotion Regulation At Work. New York ; Oxfordshire, England: Routledge, 2013.
Warning: These citations may not always be 100% accurate.