TY  - GEN
T1  - Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
T2  - Organization and management series (Routledge (Firm))
A2  - Grandey, Alicia.
A2  - Diefendorff, James.
A2  - Rupp, Deborah E., 1975-
LA  - English
PP  - New York ; Oxfordshire, England
PB  - Routledge
YR  - 2013
UL  - https://colectivo.uloyola.es/Record/ELB134767
OP  - 323
CN  - HF5549.5.N64 .E46 2013
SN  - 9780203100851
KW  - Nonverbal communication in the workplace.
KW  - Employees : Attitudes.
KW  - Customer relations.
KW  - Interpersonal relations.
KW  - Psychology, Industrial.
KW  - Electronic books.
ER  -