Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work - Grandey, Alicia; Diefendorff, James; Rupp, Deborah E., 1975- (New York ; Oxfordshire, England : Routledge, 2013)
Includes bibliographical references and indexes.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Nonverbal communication in the workplace; Employees -- Attitudes; Customer relations; Interpersonal relations; Psychology, Industrial; Electronic books