Cita APA

Hollins, B., & Shinkins, S. (2006). Managing service operations: Design and implementation. London: Sage Publications.

Citación estilo Chicago

Hollins, Bill., and Sadie Shinkins. Managing Service Operations: Design and Implementation. London: Sage Publications, 2006.

Cita MLA

Hollins, Bill., and Sadie Shinkins. Managing Service Operations: Design and Implementation. London: Sage Publications, 2006.