TY  - GEN
T1  - Managing service operations : design and implementation
A1  - Hollins, Bill.
A2  - Shinkins, Sadie.
LA  - English
PP  - London
PB  - Sage Publications
YR  - 2006
UL  - https://colectivo.uloyola.es/Record/ELB137846
OP  - 299
CN  - HD9980.5 .H65 2006
SN  - 9781848604667
KW  - Service industries : Management.
KW  - Work design.
KW  - Product management.
KW  - Electronic books.
ER  -