Managing service operations : design and implementation - Hollins, Bill.; Shinkins, Sadie (London : Sage Publications, 2006)
Includes bibliographical references (pages [289]-296) and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Service industries -- Management; Work design; Product management; Electronic books