Lerbinger, O. (2012). The crisis manager: Facing disasters, conflicts, and failures (2nd ed.). New York: Routledge.
Citación estilo ChicagoLerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd ed. New York: Routledge, 2012.
Cita MLALerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd ed. New York: Routledge, 2012.
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