TY - GEN T1 - Case studies in crisis communication : international perspectives on hits and misses A2 - George, Amiso M. A2 - Pratt, Cornelius B. LA - English PP - New York ; London PB - Routledge YR - 2012 UL - https://colectivo.uloyola.es/Record/ELB138851 OP - 554 CN - HD49 .C374 2012 KW - Crisis management : Case studies. KW - Public relations : Management : Case studies. KW - Social media. KW - Communication, International : Case studies. KW - Electronic books. ER -