TY  - GEN
T1  - Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
A2  - Sarkodie-Mensah, Kwasi.
LA  - English
PP  - New York
PB  - Routledge
YR  - 2013
UL  - https://colectivo.uloyola.es/Record/ELB139047
OP  - 314
NO  - "Helping the difficult library patron: new approaches to examining and resolving a long-standing and ongoing problem has been co-published simultaneously as The reference librarian, Numbers 75/76 2002."
NO  - First published by the Haworth Information Press, Inc., 2002.
CN  - Z711 .H45 2013
SN  - 9781315863474 (e-book)
KW  - Public services (Libraries)
KW  - Libraries and community.
KW  - Libraries : Public relations.
KW  - Libraries : Security measures.
KW  - Customer relations.
KW  - Conflict management.
KW  - Electronic books.
ER  -