Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem - Sarkodie-Mensah, Kwasi (New York : Routledge, 2013)
"Helping the difficult library patron: new approaches to examining and resolving a long-standing and ongoing problem has been co-published simultaneously as The reference librarian, Numbers 75/76 2002."
First published by the Haworth Information Press, Inc., 2002.
Includes bibliographical references and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Public services (Libraries); Libraries and community; Libraries -- Public relations; Libraries -- Security measures; Customer relations; Conflict management; Electronic books