TY  - GEN
T1  - Superior customer value : strategies for winning and retaining customers
A1  - Weinstein, Art,
LA  - English
PP  - Boca Raton, Florida ; London, England ; New York
PB  - CRC Press
YR  - 2012
ED  - Third edition.
UL  - https://colectivo.uloyola.es/Record/ELB140901
OP  - 313
CN  - HF5415.5 .W456 2012
SN  - 9781439861295 (e-book)
KW  - Customer services : Management.
KW  - Electronic books.
ER  -