Emotional labor and crisis response : working on the razor's edge - Mastracci, Sharon H., 1968-; Guy, Mary E. (Mary Ellen); Newman, Meredith A., 1949- (Armonk, N.Y. : M.E. Sharpe, 2012)
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Includes bibliographical references and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Public service employment -- United States -- Psychological aspects; Crisis management -- United States; Electronic books