TY  - GEN
T1  - Your customers' perception of quality : what it means to your bottom line and how to control it
A1  - Kureemun, Baboo,
A2  - Fantina, Robert,
LA  - English
PP  - Boca Raton, Florida ; London, England ; New York
PB  - CRC Press
YR  - 2011
UL  - https://colectivo.uloyola.es/Record/ELB147472
OP  - 216
CN  - HF5415.157 .K874 2011
SN  - 9781439891230 (e-book)
KW  - Quality of products : Public opinion.
KW  - Consumers : Attitudes.
KW  - Electronic books.
ER  -