TY  - GEN
T1  - Enhancing customer experience in the service industry : a global perspective
A2  - Altinay, Levent,
A2  - Poudel, Surya,
LA  - English
PP  - Newcastle upon Tyne, England
PB  - Cambridge Scholars Publishing
YR  - 2015
UL  - https://colectivo.uloyola.es/Record/ELB148946
OP  - 283
CN  - HF5415.5 .E543 2015
SN  - 9781443886192
KW  - Customer services : Management.
KW  - Service industries : Customer services.
KW  - Service industries : Case studies.
KW  - Electronic books.
ER  -