Enhancing customer experience in the service industry : a global perspective - Altinay, Levent; Poudel, Surya (Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015)
Includes bibliographical references at the end of each chapters.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Customer services -- Management; Service industries -- Customer services; Service industries -- Case studies; Electronic books