TY  - GEN
T1  - Six sigma in HR transformation achieving excellence in service delivery
T2  - Gower HR transformation series.
A1  - Albeanu, Mircea.
A2  - Hunter, Ian.
A2  - Radford, Jo.
LA  - English
PP  - Farnham, U.K.
PB  - Gower
YR  - 2010
UL  - https://colectivo.uloyola.es/Record/ELB154105
OP  - 128
CN  - HD9980.5 .A43 2010
KW  - Service industries : Quality control.
KW  - Consumer satisfaction : Statistical methods.
KW  - Electronic books.
ER  -