Six sigma in HR transformation achieving excellence in service delivery - Albeanu, Mircea; Hunter, Ian.; Radford, Jo. (Farnham, U.K. : Gower, 2010)
Includes bibliographical references (p. 127-128).
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Service industries -- Quality control; Consumer satisfaction -- Statistical methods; Electronic books