Sharp, D. E. (2003). Customer relationship management systems handbook. Boca Raton: Auerbach Publications.
Citación estilo ChicagoSharp, Duane E. Customer Relationship Management Systems Handbook. Boca Raton: Auerbach Publications, 2003.
Cita MLASharp, Duane E. Customer Relationship Management Systems Handbook. Boca Raton: Auerbach Publications, 2003.
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