TY  - GEN
T1  - Customer relationship management systems handbook
A1  - Sharp, Duane E.
LA  - English
PP  - Boca Raton
PB  - Auerbach Publications
YR  - 2003
UL  - https://colectivo.uloyola.es/Record/ELB154203
OP  - 242
CN  - HF5415.5 .S5199 2003
KW  - Customer relations : Management.
KW  - Customer relations : Management : Data processing.
KW  - Electronic books.
ER  -