TY - GEN T1 - Looking beyond the runway airlines innovating with best practices while facing realities A1 - Taneja, Nawal K. LA - English PP - Burlington, VT PB - Ashgate YR - 2010 UL - https://colectivo.uloyola.es/Record/ELB154489 OP - 267 NO - Includes index. CN - HE9776 .T365 2010 KW - Airlines. KW - Airlines : Customer services. KW - Automobile industry and trade. KW - Aeronautics, Commercial. KW - Consumer satisfaction. KW - Electronic books. ER -