TY - GEN T1 - What works for GE may not work for you : using human systems dynamics to build a culture of process improvement T2 - Productivity Press Book A1 - Solow, Lawrence A2 - Fake, Brenda, LA - English PP - Boca Raton, Florida ; London, England ; New York, New York PB - CRC Press YR - 2010 UL - https://colectivo.uloyola.es/Record/ELB156203 OP - 208 CN - HD58.9 .S656 2010 SN - 9781439826003 (e-book) KW - Organizational effectiveness. KW - Organizational change. KW - Process control. KW - Quality control. KW - Electronic books. ER -