TY  - GEN
T1  - Tourist customer service satisfaction an encounter approach
A1  - Noe, Francis P., 1939-
A2  - Uysal, Muzaffer.
A2  - Magnini, Vincent P.
LA  - English
PP  - London ; New York
PB  - Routledge
YR  - 2010
UL  - https://colectivo.uloyola.es/Record/ELB159192
OP  - 193
CN  - G155.A1 N58 2010
SN  - 9780203852361
KW  - Tourism : Management.
KW  - Hospitality industry : Management.
KW  - Electronic books.
ER  -