TY  - GEN
T1  - E-Service : new directions in theory and practice
A2  - Kannan, P. K.
A2  - Rust, Roland T.
LA  - English
PP  - Armonk, N.Y.
PB  - M.E. Sharpe
YR  - 2002
UL  - https://colectivo.uloyola.es/Record/ELB159615
OP  - 336
CN  - HF5548.32 .E1875 2002
SN  - 9781315291284
KW  - Customer services.
KW  - Electronic commerce.
KW  - Electronic books.
ER  -