TY - GEN T1 - Process design making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches T2 - Jossey-Bass business & management series. A1 - Strachan, Dorothy, 1947- A2 - Tomlinson, Paul, 1942- LA - English PP - San Francisco PB - Jossey-Bass YR - 2008 ED - 1st ed. UL - https://colectivo.uloyola.es/Record/ELB177460 OP - 263 CN - HM751 .S767 2008 KW - Group facilitation. KW - Planning. KW - Electronic books. ER -