The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth - Knapp, Rob, 1946- (Hoboken, N.J. : John Wiley & Sons, 2008)
The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Includes bibliographical references and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2021. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Investment advisor-client relationships; Customer relations; Investment advisors; Financial services industry -- Management; Electronic books