TY  - GEN
T1  - What's the secret? to providing a world-class customer experience
A1  - DiJulius, John R., 1964-
LA  - English
PP  - Hoboken, N.J.
PB  - Wiley
YR  - 2008
UL  - https://colectivo.uloyola.es/Record/ELB177740
OP  - 320
CN  - HF5415.5 .D5583 2008
KW  - Customer services.
KW  - Consumer satisfaction.
KW  - Customer loyalty.
KW  - Electronic books.
ER  -