What's the secret? to providing a world-class customer experience - DiJulius, John R., 1964- (Hoboken, N.J. : Wiley, 2008)
Includes bibliographical references and index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2021. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Customer services; Consumer satisfaction; Customer loyalty; Electronic books