TY - GEN T1 - The handbook for working with difficult groups how they are difficult, why they are difficult and what you can do about it T2 - Jossey-Bass business & management series. A2 - Schuman, Sandy, 1951- LA - English PP - San Francisco PB - Jossey-Bass YR - 2010 ED - 1st ed. UL - https://colectivo.uloyola.es/Record/ELB178873 OP - 422 CN - HD42 .H357 2010 KW - Conflict management. KW - Interpersonal relations. KW - Interpersonal conflict. KW - Teams in the workplace. KW - Electronic books. ER -