TY - GEN T1 - And the clients went wild! how savvy professionals win all the business they want A1 - Kuzmeski, Maribeth. LA - English PP - Hoboken, N.J. PB - Wiley YR - 2010 UL - https://colectivo.uloyola.es/Record/ELB179155 OP - 270 NO - Includes index. CN - HF5415.5 .K89 2010 KW - Customer services. KW - Success in business. KW - Electronic books. ER -