TY  - GEN
T1  - Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
A1  - Blunt, Carolyn.
A2  - Hill-Wilson, Martin.
A2  - Ward, Andrew.
LA  - English
PP  - Chichester, England
PB  - Wiley
YR  - 2013
UL  - https://colectivo.uloyola.es/Record/ELB179259
OP  - 252
NO  - Includes index.
CN  - HF5415.335 .B586 2013
SN  - 9781118770566
SN  - 9781118662656
KW  - Consumer satisfaction.
KW  - Customer relations : Management.
KW  - Customer services.
KW  - Electronic books.
ER  -