Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation - Blunt, Carolyn; Hill-Wilson, Martin; Ward, Andrew (Chichester, England : Wiley, 2013)
Includes index.
Description based on metadata supplied by the publisher and other sources.
Electronic reproduction. Santa Fe, Arg.: elibro, 2022. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
Keywords: Consumer satisfaction; Customer relations -- Management; Customer services; Electronic books