TY - GEN T1 - The handbook of online and social media research tools and techniques for market researchers A1 - Poynter, Ray. LA - English PP - New York PB - Wiley YR - 2010 UL - https://colectivo.uloyola.es/Record/ELB179546 OP - 441 CN - HF5415.2 .P66 2010 SN - 9780470972335 (electronic bk.) KW - Marketing research. KW - Social media. KW - Internet searching. KW - Electronic books. ER -