TY  - BOOK
T1  - The service trainer handbook, managing service businesses in the 1990's
A1  - Denton, D. Keith
LA  - Spanish
PP  - New York etc.
PB  - McGraw-Hill
YR  - 1992
UL  - https://colectivo.uloyola.es/Record/L16790
OP  - 128
SN  - 0070164142
KW  - Control de calidad
KW  - Marketing de servicios
ER  -