Cita APA

Harrington, H. J. (1991). Business process improvement: The breakthrough strategy for total quality, productivity and competitiveness. New York [etc.]: McGraw-Hill.

Citación estilo Chicago

Harrington, H. James. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. New York [etc.]: McGraw-Hill, 1991.

Cita MLA

Harrington, H. James. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. New York [etc.]: McGraw-Hill, 1991.