Cita APA

Stone, D., Patton, B., & Heen, S. (2001). Difficult conversations: How to discuss what matters most. London: Penguin.

Citación estilo Chicago

Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. London: Penguin, 2001.

Cita MLA

Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. London: Penguin, 2001.