TY  - BOOK
T1  - Difficult conversations : how to discuss what matters most
A1  - Stone, Douglas, 1958-
A2  - Patton, Bruce
A2  - Heen, Sheila
LA  - English
PP  - London
PB  - Penguin
YR  - 2001
UL  - https://colectivo.uloyola.es/Record/L189508
OP  - 315
NO  - Of the Harvard negotiation project
SN  - 9780670921348
KW  - Comunicación oral
KW  - Comunicación interpersonal
KW  - Relaciones humanas
ER  -