TY - BOOK T1 - Balanced scorecard diagnostics : maintaining maximum performance A1 - Niven, Paul R. LA - English PP - Hoboken, New Jersey PB - Wiley YR - 2005 UL - https://colectivo.uloyola.es/Record/L194134 OP - 206 SN - 9780471681237 SN - 0471681237 KW - Productividad industrial KW - Empresas : Productividad ER -