TY - BOOK T1 - Customer experience branding : driving engagement through surprise and innovation A1 - Gad, Thomas LA - English PP - London PB - Kogan Page YR - 2016 UL - https://colectivo.uloyola.es/Record/L203693 OP - 168 SN - 9780749477509 KW - Marketing KW - Consumidores : Comportamiento ER -