TY  - BOOK
T1  - Managing the delight factor
A1  - Lynch, James J.
LA  - English
PP  - United Kingdom
PB  - IFS Ltd
YR  - 1993
UL  - https://colectivo.uloyola.es/Record/L253290
OP  - 230
SN  - 1859070000
KW  - Marketing
ER  -