APA Citation

Tate, R., & Stroup, J. (2003). The Service Pro: Creating better, faster, and different customer experiences. Amherst, Massachusetts: HRD Press.

Chicago Style Citation

Tate, Rick, and Josh Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. Amherst, Massachusetts: HRD Press, 2003.

MLA Citation

Tate, Rick, and Josh Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. Amherst, Massachusetts: HRD Press, 2003.

Warning: These citations may not always be 100% accurate.