TY  - BOOK
T1  - The Service Pro : creating better, faster, and different customer experiences
A1  - Tate, Rick
A2  - Stroup, Josh
LA  - English
PP  - Amherst, Massachusetts
PB  - HRD Press
YR  - 2003
UL  - https://colectivo.uloyola.es/Record/L253359
OP  - 98
SN  - 087425731X
KW  - Marketing
KW  - Servicio al cliente
ER  -