TY - BOOK T1 - The heart of change field guide : tools and tactics for leading change in your organization A1 - Cohen, Dan S. LA - English PP - Boston PB - Harvard Business School Press YR - 2005 UL - https://colectivo.uloyola.es/Record/L253635 OP - 239 SN - 1591397758 KW - Cambio organizacional ER -