TY - BOOK T1 - The corporate guide to the Malcolm Baldrige National Quality Award : proven strategies for building quality into your organization T2 - The Malcolm Baldrige National Quality award series A1 - Steeples, Marion Mills LA - English PP - Milwaukee PB - ASQC quality press YR - 1992 UL - https://colectivo.uloyola.es/Record/L30316 OP - 383 SN - 1556236530 KW - Control de calidad ER -