APA Citation

Hornell, E. (1992). Improving productivity in service companies: Lessons from the best in the world. London: Pitman.

Chicago Style Citation

Hornell, Erik. Improving Productivity in Service Companies: Lessons From the Best in the World. London: Pitman, 1992.

MLA Citation

Hornell, Erik. Improving Productivity in Service Companies: Lessons From the Best in the World. London: Pitman, 1992.

Warning: These citations may not always be 100% accurate.