TY  - BOOK
T1  - Improving productivity in service companies : lessons from the best in the world
T2  - The Financial Times / Pitman Publishing Series
A1  - Hornell, Erik
LA  - English
PP  - London
PB  - Pitman
YR  - 1992
UL  - https://colectivo.uloyola.es/Record/L35076
OP  - 276
NO  - Empresas: Motorola, Ericsson, SAS, Singapore Airlines, Nationale-Nederlanden, Scania, IVECO, Skandia, Nippondenso, Luxor,...
SN  - 0273600400
KW  - Productividad : Casos
KW  - Competencia económica : Casos
KW  - Sector servicios : Casos
ER  -