Improving productivity in service companies : lessons from the best in the world - Hornell, Erik (London Pitman, 1992)
Empresas: Motorola, Ericsson, SAS, Singapore Airlines, Nationale-Nederlanden, Scania, IVECO, Skandia, Nippondenso, Luxor,...
Keywords: Productividad -- Casos; Competencia económica -- Casos; Sector servicios -- Casos