TY  - BOOK
T1  - Benchmarking : a signpost to excellence in quality and productivity
A1  - Kärlof, Bengt
A2  - Östblom, Svante
LA  - English
PP  - Chichester etc.
PB  - John Wiley & Sons
YR  - 1993
UL  - https://colectivo.uloyola.es/Record/L36888
OP  - 197
SN  - 0471941808
KW  - Benchmarking
KW  - Productividad
KW  - Control de calidad
ER  -