TY - BOOK T1 - Business reengineering in financial services : strategies for redesigning processes and developing new products T2 - The Financial Times / Pitman Publishing Series A1 - Drew, Stephen LA - English PP - London PB - Pitman YR - 1994 UL - https://colectivo.uloyola.es/Record/L39226 OP - 299 SN - 0273604562 KW - Mejora de procesos KW - Productos nuevos KW - Instituciones financieras KW - Operaciones financieras ER -